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Sight N' Steps

Sight N' Steps

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I have always been curious to find out why? Luckily, I walked into Sight N' Steps, and her friendliness gave me courage to finally ask the question. She looked at me, smiled and responded with enthusiasm.

"In Canada, any and all medical devices must be dispensed by a licensed professional who has had proper education and sufficient training to do so. Eyeglasses are no exception. Eyeglasses, when prepared with your prescription, become medical devices and therefore be dispensed by a licensed optician or a Doctor of Optometry".

"But anyone can bend the frames and tighten screws?" I replied quickly as Lori, the Licensed Optician at Sight N' Steps continued examining my eyeglasses from various angles.

"It's not about bending the frame, it is about ensuring how i can help you maximize your vision".

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Purchase of eye glasses is a big ticket item - in most cases - so naturally you would want to protect them. The "other" optical stores play on this psyche and push you into purchasing extended warranties at exorbitant costs. This is one of the reasons that optical industry has had a bit of a bad name when it comes to hidden costs associated with your glasses.

Sight N' Steps is Different!!

At Sight N' Steps, we believe that your eyeglasses should come with a warranty that offers you peace of mind without breaking the bank. Sight N' Steps puts this burden of affording extended warranty on its suppliers, rather than our customers. What does this mean? Simply put, given the economy of scale, we are in a position to negotiate with our suppliers and only purchase our inventory from suppliers who are willing to offer extended warranty on their products. Which also means that you do not pay for any extended warranties!! 

So What Does This Extended Warranty Cover?

  1. Manufacturer's Defects: Your new glasses are generally warranted to be free of manufacturer's defects, which includes material and workmanship, for one year from the date of purchase. However, at Sight N' Steps, most of our frames come with two years warranty at no extra cost to you.
  2. Prescription Guarantee: In the even that you new prescription changes withing 30 days of your eye examination, we will replace your lenses (with the same style) at no additional charge to you.
  3. Coatings Warranty: Sight N' Steps also offers free one year warranty on coatings on your lenses - this is something very new to the Canadian Optical industry. Whether it be a UV coating, transitions, Polarized or Anti-Reflective coating, we offer one year guarantee from the date of purchase.
  4. Adjustment Warranty: Each pair of eyeglasses purchased at Sight N' Steps comes with life-time adjustment warranty at no cost to you. We pride ourselves to be your neighborhood optical facility and would offer neighborly service to your glasses that you did not even purchase at Sight N' Steps.

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Sight N' Steps puts this burden of affording extended warranty on its suppliers, rather than our customers. 

This is how we keep you Happy and Care Free!!

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