“Hi, My name is Lori, Welcome To Sight N’ Steps!!” Greeted a chirpy little personality with a big smile as I walked into Sight N’ Steps’ ambient Ajax facility to attend my Optometrist Appointment. “Would you like a bottle of water?” offered Lori – The Lead Optician at Sight N’ Steps, as she sat me down in a comfortable blue (Sight N’ Steps’ signature color) couch. She then gave me an iPad to enter my information and went away to get me a bottle of water.  

  For a moment, I thought I was in a five star restaurant with couches and iPads, being treated like a million bucks!!

When we think of an optical store or an Optometrist or Chiropodist’s office, luxury is the last thing on our mind. We can almost un-mistakably predict a grouchy secretary behind the desk handing us a clip board and saying “fill this up.” I decided to write this blog to highlight how Sight N’ Steps vowed me with their service. Here are some of the things that make Sight N’ Steps an extra-ordinary Optical, Optometrist and Foot Care facility, right in my neighborhood.

Online appointments – make your appointment even from the hardly-ever-respected “Quiet Zone” on your Go Train;

Online Patient History Form – Fill up your patient history form securely online to save time on your appointment or use one of the iPads provided by Sight N’ Steps as you walk in the store. The days of old scratchy clip boards are long gone. Other professionals should follow Sight N’ Steps lead;

Efficient Referral Process – Partnered with only the best Ophthalmology and laser vision correction facilities in Canada. Sight N’ Steps staff handles your referral process from beginning to end without you having to lift your phone to make appointments with other professionals;

Patient Education – Get details like why a certain test is being done on your eyes, why you should get a certain coating on your glasses, why you should try custom orthotics etc.

Packaged Pricing – The biggest issue in Optical industry is lens prices that are confusing and seem to keep piling up by the time you reach into your pocket. Sight N’ Steps has one easy to understand packaged price for their lenses, coatings and extended warranty; no hidden charges, no additions to the total given to you by the opticians.

Direct Billing to Insurance – What if I told you that you don’t even have to pay up front for your glasses? If you are insured with one of the major insurance companies in Ontario, Sight N’ Steps will bill directly to your insurance company without you having to pay out of your pocket. For me, just not having to go through the dreadful insurance claim processes is the biggest convenience of it all!!

Lens Quality – Beware of those optical chains offering “One Hour Service” for your eyeglasses!! Here is how the so called “One Hour Service” works. You choose your glasses, the optician asks you to walk around in the mall and come back in an hour and your glasses will be ready. As soon as you step outside, the optician goes to the “back room”, takes out some generic lenses and quickly grinds them to fit your frame. I don’t have to spell out the kind of quality these generic lenses combined with a hasty fitting have to offer you. At Sight N’ Steps, each and every single frame gets sent to professional labs – i.e. Nikon, Essilor and Ziess – for proper fitting, and coating application. Your glasses arrive in your hand with authenticity certificates and swipe-able warranty cards. The difference in quality is literally quite visible as soon as you put them on.

All Inclusive Extended Warranty – Talking about the warranty, Sight N’ Steps offers two years extended warranty on most of its eyeglasses. All coatings and lenses come with one year warranty. And to top it all off, this is all included in one packaged price; so no gimmicks or fear of loss played out in front of you to scare you into buying extended warranties.

Life Time Adjustment Warranty – Every pair of glasses comes with life-time Free Adjustment Warranty.  So if slept on the couch with your glasses on, and they went crooked, no problem. Swing by Sight N’ Steps, they will fix them for you and who knows, you might even get a free lens cleaner again just for coming in.

Free Lens Cleaning Solutions – Oh, did I mention that each pair of your glasses comes with a bottle of free lens cleaning solution…

Follow Up – “Hi, My name is Becky, I am calling from Sight N’ Steps. Just checking up on how your eyeglasses are working out for you” – said the voice on my phone about a week after I picked up my glasses from Sight N’ Steps – putting me into a semi permanent shock. Have you ever received a call from your Optical store asking how your glasses are? If not, may be its time to switch to Sight N’ Steps Now!!